Delivery & Returns

All UK and International orders are packed and dispatched within 24 hours (up to 48 Hours if your order is personalised)

For Same Day dispatch, please note cut off times below.

We Dispatch orders Monday-Friday but enquires can still be sent and answered on a Saturday and Sunday as well as the weekdays.

UK Shipping

Cut-off time for same day dispatch is 1pm.

Orders Under £5

Standard Signed For Delivery is £1.80 (2-4 working days)

First Class Signed For Delivery is £2.20 (1-3 working days)

Next Day Guaranteed £6.75 (By 1pm the Next Working Day)

Orders Over £5

Standard Signed For Delivery is £2.99 (2-4 working days)

First Class Signed For Delivery is £3.99 (1-3 working days)

Next Day Guaranteed £8.99

Saturday Delivery From £10.74

Free Delivery is given when the order exceeds £20 (Free Standard 2nd Class)

All Order under 2kg are sent with Royal Mail. More than 2kg, sent with a courier (UKMail)

International Shipping

We now have new & Improved rates for Europe and US shipping!

Cut off time for same day dispatch is 11:00 GMT.

Standard Europe (Within EU) (sent with Royal Mail, under 2kg)

 Royal Mail 3-7 Working Days. Prices From £3.50 

DPD Europe (4+ Working Days) Prices from £13.00

DPD Europe Express (1-3 Working Days) Prices From £25.00

Free European Delivery is given when the order exceeds £100.

Standard US & Worldwide (non-EU) (sent with Royal Mail, under 2kg) 

Royal Mail 5-10 Working Days. Prices From £5.00 

USPS (4+ Working Days) Prices from £12.00

UPS Express (1-3 Working Days) Prices From £25.00

Free International Delivery is given when the order exceeds £150.

 

 Did you know? You can shop in our store in your local currency.

GBP, Dollars or Euros.

Simply change the region in the bottom left hand corner under the store menu.

 

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Click & Collect

You can now click and collect from our collection point in Northampton.

You can also pay in-store, we accept all major credit & debit cards.

 

Returns Policy 

Returns are only accepted within 14 days of purchase. The sweets/Chocolates MUST be unopened. 

Damages are not accepted as returnable and you will not be refunded if the sweets have been opened, the packaging or gift boxes are damaged or sweets/Chocolates have melted. 

If your items have been damaged during transit, this must be reported within 24 hours of its arrival and photographic evidence must be presented. 

You (the buyer) are responsible for the cost of delivery to return your items and this (postage costs) will not be refunded to you. 

To return your item(s) please contact us at sweetloungeuk@gmail.com or use the contact form below.

Please ensure you tell us your full name & Delivery address on the order or provide us with your order number.

 

Urgent Orders

Please note! We cannot guarantee some delivery services to arrive on time if the order is urgent, we advise that you order in advance or simply give us a call and ask for our recommendation.

 We will therefore not be responsible if your order does not arrive on time, unless we advised you otherwise. 

If your order is urgent, please contact us before you buy so we can advise you on the best delivery option. Call us: 0794 0755 930.

 

Bulk/Wholesale Orders

We accept bulk orders however there is a minimum purchase of £200 (FREE NEXT DAY DELIVERY) Please call us for more details and bulk pricing.

You must be a registered UK company, Registered with Companies House.

Please contact us: sweetloungeuk@gmail.com

 

You can also use the contact form below. Your enquiry may take 24-48 hours to answer during peak times.