Help! I have an urgent Order!
-If your order is urgent, please contact us before you buy so we can advise you on the best delivery option. Call us: 01604 385094.
Is all of your Confectionery Vegan?
-Most of our lines are vegan, with an exception of a few chocolates types that are suitable for vegetarians. However we are working hard behind the scenes to make our entire range vegan friendly!
Is all of your Confectionery Halal?
-Yes! All of the sweets and chocolates you see listed on Sweet Lounge are either Halal/Suitable for Vegetarians or Vegans. We specialise in these areas. We NEVER sell sweets that are non-halal or contain non-halal/vegetarian colours such as E120.
Help, My package is missing!
-Please contact us via the contact form below or give us a call on 01604 385094.
What is Sweet Lounge's Return Policy?
-Returns are only accepted within 14 days of purchase. The sweets/Chocolates MUST be unopened. Damages are not accepted as returnable and you will not be refunded if the sweets have been opened, the packaging or gift boxes are damaged or sweets/Chocolates have melted. If your items have been damaged during transit, this must be reported within 24 hours of its arrival and photographic evidence must be presented. You (the buyer) are responsible for the cost of delivery to return your items and this (postage costs) will not be refunded to you. To return your item(s) please contact us.
We do advise using a tracked service to return your order as we don’t guarantee that we will receive your returned item.
What is the cut off time for same day dispatch?
-UK Orders=12:00pm International Orders =11:00am GMT
Answer not here? please use the contact form below. We typically reply within 24 hours (up to 48 hours during peak/seasonal times)
Alternatively please call us on 07940 755 930