PLEASE ALLOW 24-48 HOURS FOR DISPATCH DURING THE FOLLOWING SEASONS: Christmas, Easter and Ramadan & Eid.

For Same Day dispatch, the cut off time is 12pm.

For orders under £5. Delivery is £1.49 (Royal Mail 48)

Royal Mail 48 - 2-3 Working Days is £2.99

Royal Mail 24 - 1-2 working days is £3.99

Next Day/Express Delivery options are also available

We Dispatch orders Monday-Friday.

UK Shipping

Cut-off time for same day dispatch is 12pm (MON-FRI)

Free Delivery is given when the order exceeds £20 (Free Standard Royal Mail 48)

All Order under 2kg are sent with Royal Mail. More than 2kg, sent with a courier.

International Orders 

We have temporarily suspended our international shipping methods.

 

Urgent Orders

Please note! We cannot guarantee some delivery services to arrive on time if the order is urgent, we advise that you order in advance or simply give us a call and ask for our recommendation.

 We will therefore not be responsible if your order does not arrive on time, unless we advised you otherwise. 

If your order is urgent, please contact us before you buy so we can advise you on the best delivery option. Call us: 0794 0755 930.

 

Bulk/Wholesale Orders

We accept wholesale orders. Please call us for more details and bulk pricing.

You must be a registered UK company, Registered with Companies House.

Please contact us: wholesale@sweetloungegroup.com

 

 

Returns Policy 

 

Returns are only accepted within 14 days of purchase. The sweets/Chocolates MUST be unopened. 

 

Damages are not accepted as returnable and you will not be refunded if the sweets have been opened, the packaging or gift boxes are damaged or sweets/Chocolates have melted. 

 

If your items have been damaged during transit, this must be reported within 24 hours of its arrival and photographic evidence must be presented. 

 

You (the buyer) are responsible for the cost of delivery to return your items and this (postage costs) will not be refunded to you. 

 

To return your item(s) please contact us at sweetloungeuk@gmail.com or use the contact form below.

 

Please ensure you tell us your full name & Delivery address on the order or provide us with your order number.

 

You must notify us of the return as we do not accept unsolicited returns.

 

 

You can also use the contact form below. Your enquiry may take 24-48 hours to answer during peak times.